Privacy Policy

Account Details and Order Records

You can register with VPNPO using a username and password; an email address is not required. Email is not mandatory identity information or a prerequisite for activating a subscription. Account details are used to verify identity, manage subscription benefits, and handle account-related requests.

Order records include plan selections, amounts, payment status, and transaction-related information. They are used to confirm payments, provide subscriptions, reconcile accounts, and process refunds. Traffic usage and subscription status are used for billing and benefit management, not to create browsing histories.

When you submit a support ticket, this service processes the issue description, client information, and attachments you provide, solely to investigate and respond. Please redact passwords, login credentials, full subscription URLs, and sensitive payment details first.

What the No-Logs Policy Covers

VPNPO does not record which websites users access through international routes. It does not retain browsing content, visited URLs, or DNS query histories, and does not create connection logs that could be used to reconstruct an individual's browsing activity.

Connection session information is processed only as needed to provide the current connection and is not persistently stored as historical connection logs. Cumulative traffic figures, subscription status, and troubleshooting information needed to operate the service are handled separately from records of access destinations.

The no-logs policy does not mean that account details, order records, or support materials you submit do not exist. Such information is retained for the purposes described in this policy. The privacy policy should not be understood as a guarantee about third-party websites, payment services, or activity on user devices.

Website Analytics and Local Storage

Website analytics help us understand how visitors read marketing pages, where they come from, and which entry points they click, so we can improve content and usability. Analytics cover visits to pages on this website, not records of users accessing international websites through the subscription service. Passwords and subscription credentials should not be included in analytics events.

Cookies, if used for sessions or analytics, are limited to those purposes. Local storage keeps necessary settings, such as login status and language preference, so a page can maintain its state after a refresh. It is not used to store browsing content.

You can manage cookies in your browser settings or clear this website's local storage. After clearing it, you may need to log in again or reselect your preferences. Clearing browser data does not delete your server-side account or orders.

Payments and Third-Party Processing

VPNPO supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment service or transaction network. This service uses payment results and order-related information to confirm subscription benefits and does not ask users to provide payment account passwords in support tickets.

Data processed independently by third parties is subject to their own policies. Please review the relevant information on the payment page. Information in public transaction network records cannot be removed by deleting a VPNPO account.

This service does not sell personal data. If information must be shared with a service provider for processing, it should be limited to what is necessary for that purpose. Information that must be provided by law is handled as required by applicable rules.

Data Retention and Deletion Requests

Account details are retained while account and subscription services are provided. Order information is retained for as long as needed for accounting checks, refund processing, and applicable legal requirements. Support tickets and troubleshooting information are deleted or de-identified after processing is complete and their purpose has ended. Information is not kept indefinitely without a business purpose.

You can sign in to the panel and use the support ticket portal to request access to, correction of, or deletion of account details, and specify the scope of your request. This service verifies account ownership before processing; account passwords are not required for identity verification.

Deletion may affect subscription management and the ability to investigate future issues. Information that must be retained for open orders, dispute handling, or legal requirements will be restricted to those purposes, and the reason it cannot be deleted at the same time will be explained. Data in backups is removed through the backup cleanup process.

Policy Updates and Privacy Questions

If service features or data handling practices change, VPNPO will update this page and revise the month of the last update. Significant changes to the scope of collection, purposes of processing, or user rights will be explained through an on-site notice or panel notification.

If you have questions about this policy or specific data handling, please submit a support ticket through the panel. Include the relevant page, the circumstances of the activity, and your request, and avoid attaching personal data unrelated to the issue.